Return & Exchange Policy

Because we treat every handbag in our collection as a high-end soirée piece, we invite you to fully inspect your complete order at your doorstep before making any payment. If it isn't a perfect match, simply hand the order back to the courier on the spot, paying only 100 EGP shipping fee. To guarantee that every client receives a pristine, untouched masterpiece, all sales are strictly final, with no returns or exchanges permitted once the delivery is accepted.

The Exclusivity & Care Policy

At DivaEg, we believe that a handbag is not just an accessory; it is a meticulously crafted piece of art. Whether designed for everyday elegance or a grand evening, we treat every single item on our website as an exclusive soirée piece. To guarantee that every masterpiece reaches our clients in its most pristine, untouched condition, we have designed a unique delivery experience tailored for your absolute confidence and peace of mind.

To maintain the highest standards of exclusivity and hygiene, please review our Delivery & Return Policy below:

1. The "Love at First Sight" Doorstep Preview We want you to be absolutely certain of your choice. That is why we offer an exclusive Preview Before Purchase service. When our courier arrives, you are warmly invited to open your package, inspect your beautiful new bag, and ensure it perfectly meets your expectations before making any payment.

2. Complete Orders Only Every order is curated and packaged as a unified experience. Therefore, orders cannot be partially accepted or rejected. You may choose to joyfully receive the entire order, or return it in full with the courier during the preview phase.

3. Change of Heart During Preview? If, during the doorstep inspection, you feel the piece isn't the perfect match for you, you can simply hand it back to the courier on the spot. We only kindly ask that you cover the courier’s journey with a nominal shipping fee of 100 EGP. No questions asked.

4. Our Promise of Purity: Strict No-Return Policy Post-Delivery When you purchase from us, you are guaranteed a 100% brand-new, never-used handbag. Because all our bags are handled with the strict standards of delicate soirée wear, our policy is strictly Final Sale upon acceptance. Once the preview is complete, the item is received, and the courier departs, no returns or exchanges can be accepted under any circumstances. This strict policy is our ultimate promise to you that your bag is exclusively yours.

5. Seamless Communication To ensure a flawless experience from our website to your wardrobe, our dedicated team will personally contact you via phone call and WhatsApp to confirm your order details and these guidelines before your piece is dispatched.

Thank you for choosing DivaEg, where elegance meets absolute trust.